Quality

QUALITY POLICY 

At Europcar Dubai we're always striving to provide the most efficient and safest transport solutions for our clients' various needs and requirements. We believe that retaining business from our satisfied customers is not only the key but the very foundation stone of our success. For Europcar, "Quality can only be achieved through constant improvement in service standards and unwavering commitment to the tasks at hand but never through sheer chance”

Our Quality pillars

• Ensuring Provision of quality service without any compromise.
• Ensuring continuous improvements in the key system and processes that contribute to the success attainment of the company's goals and objectives.
• Fostering a dynamic environment at our workplace, where improvement, flexibility, creativity, innovation, self-development and teamwork are appreciated and encouraged at all levels. Rigidity and inflexibility is avoided at all levels and honest opinions are encouraged.
• Commitment to continuous improvement by setting objectives to be achieved, and by constantly monitoring our attained progress towards them.
• By constantly comparing ourselves with our competitors and having honest, unbiased self-appraisals at all levels.
• Constantly reinventing ourselves to keep ahead of the fast changing business scenarios but never losing sight of our core business ethics.

COMPLAINT HANDLING POLICY

Europcar Dubai is committed to provide exceptional Customer Services and seeks to maintain its reputation as a firm for the same. While every effort is made to ensure high level of Customer Service, sometimes due to various reasons may not lead to total Customer Satisfaction and we wish to know about this which helps us in improving our performance.

Europcar Dubai is also committed to maintaining its responsiveness to the needs and concerns of our Customers. The complaint handling process has been established for Customers who feel dis-satisfied against the Organization, its external providers or employees. The objective of the established process is to assist the Organization, its external providers or employees in resolving complaints in an efficient, effective and professional manner.

For quality related feedbacks or to report any incedent, 

please contact us:

Quality Department

Tel: +971 4 339 4433

Email: Quality@europcar.ae