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Quality



QUALITY POLICY 


At Europcar Dubai we're always striving to provide the most efficient and safest transport solutions for our clients' various needs and requirements. We believe that retaining business from our satisfied customers is not only the key but the very foundation stone of our success. For Europcar, "Quality can only be achieved through constant improvement in service standards and unwavering commitment to the tasks at hand but never through sheer chance”


Our Quality pillars





COMPLAINT HANDLING POLICY

 

 

Europcar Dubai is committed to provide exceptional Customer Services and seeks to maintain its reputation as a firm for the same. While every effort is made to ensure high level of Customer Service, sometimes due to various reasons may not lead to total Customer Satisfaction and we wish to know about this which helps us in improving our performance.

 

Europcar Dubai is also committed to maintaining its responsiveness to the needs and concerns of our Customers. The complaint handling process has been established for Customers who feel dis-satisfied against the Organization, its external providers or employees. The objective of the established process is to assist the Organization, its external providers or employees in resolving complaints in an efficient, effective and professional manner.




 

  

   

For quality related feedbacks or to report any incedent, 

please contact us:


Quality Department


Tel: +971 4 339 4433

Email: drcdxb@emirates.net.ae

Call our reservations team: 00971 4 506 3030

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