We at Dubai Rent a Car group of companies (Europcar), are committed in providing our clients safe and effective transportation solutions. We recognize that each of our clients has unique needs and preferences, and we work to meet these requirements with a

wide range of fleet and offering flexible scheduling, and competitive rates. We hence believe that achieving excellence involves not just meeting but also surpassing customer expectations.

Our quality policy is based on the following principles:

Our quality policy is aligned with our Vision and Mission:

Our Vision is to be the leading car rental company in the UAE, delivering the best value, quality, and service to our customers.

Our Mission is to provide our customers with safe, reliable, and comfortable transportation services, tailored to their needs and preferences, at affordable prices.




Europcar Dubai is committed to provide exceptional Customer Services and seeks to maintain its reputation as a firm for the same. While every effort is made to ensure high level of Customer Service, sometimes due to various reasons may not lead to total Customer Satisfaction and we wish to know about this which helps us in improving our performance.


Europcar Dubai is also committed to maintaining its responsiveness to the needs and concerns of our Customers. The complaint handling process has been established for Customers who feel dis-satisfied against the Organization, its external providers or employees. The objective of the established process is to assist the Organization, its external providers or employees in resolving complaints in an efficient, effective and professional manner.

Essa Sharaf  

Director DRC Group of Companies




For quality related feedbacks or to report any incedent, 

please contact us:

Quality Department

Tel: +971 45063000


Call our reservations team: +971 4 506 3030 Or Toll Free 800 EUROPCAR (387 67 227)

Europcar Mobility Group

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