About Us

About Europcar Dubai

Europcar is one of the world’s leading and largest car rental company of European orgin representing an extensive networks around 2977 locations in 150 different countries.

We are one of the highly recommended car rental company unrivaled in the profession of international standard service, vehicle hire & leasing business.

Our commitment is to provide you with a friendly and efficient service, so that, for every rental with Europcar, you be assured that “You Rent a lot more than a Car”.

Europcar Dubai is serving the people with a good track record since 1977, with its international service in Leasing and Vehicle hire. Europcar Dubai is operating more than 19 branches all over Dubai and in Northern Emirates. We have a extensive fleet of latest vehicle starting from Economy to luxury vehicles. Providing various services which are available for Daily, Short term and long term rentals. We have fully equipped service centre and 24 hour roadside assistance.



QUALITY POLICY STATEMENT 


We at Dubai Rent a Car Group of Companies (Europcar) constantly strive to provide the safest and most efficient transport solutions at a single window, for our clients' varied needs and requirements. We believe that repeat business from satisfied customers is not only the key but the very foundation
stone of our success. For Europcar, "Quality can only be achieved through constant improvement in service standards and unwavering commitment to the tasks at hand but never through sheer chance”


We will be able to achieve this by: 


• Ensuring Provision of quality service without any compromise.
• Ensuring continuous improvements in the key system and processes that contribute to the success attainment of the company's goals and objectives.
• Fostering a dynamic environment at our workplace, where improvement, flexibility, creativity, innovation, self-development and teamwork are appreciated and encouraged at all levels. Rigidity and inflexibility is avoided at all levels and honest opinions are encouraged.
• Commitment to continuous improvement by setting objectives to be achieved, and by constantly monitoring our attained progress towards them.
• By constantly comparing ourselves with our competitors and having honest, unbiased self-appraisals at all levels.
• Constantly reinventing ourselves to keep ahead of the fast changing business scenarios but never losing sight of our core business ethics.


All these tenets constitute our efficient Quality Management System, where our policies are reviewed and the progress towards our objectives is measured at least once a year for its suitability and relevance in the current business scenario in this fast changing worlds.


Consequently, this policy makes it easy for us to follow our Mission Statement: 


Europcar is committed to strive unceasingly, to remaining at the forefront of the Car Rental Industry. its Managerial and Operating capabilities backed by the use of the latest state of the art technology remain unmatched in the industry. With a strong foundation for growth already laid, Europcar is in the forefront for revolutionizing the concept of the car rental industry and will continue to pioneer innovative solutions to meet the ever expanding needs and demands of today's highly discerning and very demanding customers. "


"Our mission is to always assess, anticipate and exceed the Customers' expectations in terms of Value for money, Product Safety and Service Standards. “ 


K. N. Vijay Kumar

GROUP GENERAL MANAGER