Europcar is one of the leading global car rental companies
At Europcar Dubai, we can offer exciting opportunities in a broad variety of fields and levels, We have a strong company culture based on employee satisfaction. We attach great importance to our employee working conditions whatever the job and place of work.
Current Vacancies
Service Advisor
We are hiring a talented 'Service Advisor' professional to join our 'Auto Service Centre' team.
If you are excited to be part of a winning team, our Service Centre is a great place to grow your career.
Responsibilities for Service Advisor
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and diagnose car issues based on customer description and vehicle condition
- Translate customer-reported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and double-check that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
Qualifications Required
- Working knowledge and experience of automotive products, repairs and parts
- Secondary education in the automotive field or equivalent work experience
- Strong communication skills and the ability to translate customer needs to workable technician orders
- Basic knowledge of computer programs including word processing and database tools
- Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly
- Exceptional customer service skills based on experience
- Continuing education and knowledge acquisition on the function and repair of newer vehicles
- Basic mathematics skills to prepare and process bills and customer payment
- Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
- Minimum of 5-7 UAE experience in same job role
- Agency background is essential
- High level of Excel and Microsoft Office
- Arabic Speaking is an advantage
Send us your Resume to: hrd@drcdxb.ae
