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New Terms & Conditions

TERMS AND CONDITIONS - DB - Dubai

               

Tax         Included in our displayed rates. 5% Vat will be applied from 01-01-2018 onwards.


Airport Surcharge :          Included in the rates


Airport Car Park :             Included in rates displayed from 24th February 2018: AED. 50 to be paid by the customer when a vehicle is returned to Dubai International Airport Terminal 1 & 3.

Note: From 24th February 2018 onwards our rates displayed on this website are inclusive of Collision Damage Waiver, Airport Surcharge, Airport Fees, Airport Parking Fees, Vehicle Licensing Fees and Vehicle monitoring fees. Check the Kilometer/Mileage clause under "More details" tab available for each vehicle.

Age :      Min Age 21 Years & Max 65 Years


Additional Driver:            With the consent of the renter, the vehicle may be driven by other persons. Charges: AED 25 Per day with a maximum of AED 250 per rental


Driving license :            Nationals from following countries can drive with their local license if the supported Passport and driving license are issued from same country. Countries are Kingdom of Saudi Arabia, Qatar, Oman, Bahrain, Kuwait, Germany, Italy, Switzerland, Poland, Slovakia, Finland, Spain, Netherlands, Greece, Sweden, Belgium, Ireland, Turkey, Denmark, Portugal, Austria, France, United Kingdom, Norway, Romania, Luxembourg, Latvia, Serbia, Lithuania, United States of America, Canada, Japan, Australia, Singapore, People's Republic of China, South Korea, New Zealand, Hong Kong and South Africa. Nationals from all other countries and those whom their passport and Driving license is not from same country must hold international driving license accompanied with their original driving license.


Credit Cards Accepted:         American Express /  Master Card & Visa


Insurances:         CDW included in the rates. SCDW is optional.


Delivery / Collection: Delivery & Collection Charges: Aed 50/- Within Dubai / Jebel Ali / Sharjah Aed 200/- for Other Emirates. No Delivery & Collection fee within Europcar Outlets. If the vehicle is returned to Dubai Airport terminal 1 or Terminal 3 irrespective of pickup location an amount of AED 50.00/rental will be charged as Airport Parking Fees. This amount (Airport Parking) is included in rates displayed from 24th February 2018 onwards.


Dubai City or Down town Delivery & Collection Location:           Email address and mobile telephone number should be send to reservation department (reservations@europcar.ae) with the reservation number. The email should also conatin the location to which the vehicle needs to be delivered to. This is to ensure that the location is in Dubai city limits and other requirements. We will not deliver the vehicle to any Hotel locations if the customer is not staying in the same hotel. A copy of license is also required to ensure that the customer is eligible to drive in UAE. Our reservation team will reconfirm the booking after ensuring that all the details are proper.


The hirer should have the original documents with him for the purpose of verification (Passport, ID card and Driving license). Hard copies of the documents needs to be handed over to the driver at the time of delivery.



One-Way Rentals:          Permitted within UAE boarders (Cross boarder not allowed). Within Europcar Dubai locations will be free of charge. Other locations in Dubai city collection charges will apply. All other Emirates a charge of AED 200/rental will apply. If the vehicle is returned to Dubai Airport terminal 1 or Terminal 3 irrespective of pickup location an amount of AED 50.00/rental will be charged.


Deposit :            When you arrive at the rental location, we will request for a deposit amount of AED 1,000/- (Approx. Euro 240 or USD 272) which will be purchased from your credit card. It will only be used in case of any damages not included in your coverage or any additional charges like traffic fines which may be incurred. It may take 1-6 weeks to get notifications of penalties related to traffic offences from the Authorities. The deposit amount will be refunded to your credit card after 45 days from the closure of the rental, after adjusting traffic fines or damages, if any.


Please Note: We will not accept prepaid, recharge or virtual credit cards - or any card on which the relevant characters are not raised (embossed).


Other Services : Navigation system 50 per day & 500 max per rental

                CSI Child Seat Infant(0 to 12 months/0-13 kg) (25 per day & 200 max per rental)

                CSB Child Seat Baby (1 to 3 years/9-18 kg) (25 per day & 200 max per rental)


Chauffeur Driven Service :            N/A


Restriction Of Use :  Off road driving & Smoking inside the car are not allowed


Others conditions for car hire in your country: The reservedve hicle will be released after 2 hours from the check out time.


Use of Winter Tyre          N/A


Financial qualification :  N/A


Environmental Tax:         N/A


Call our reservations team: 00971 4 506 3030

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